July 15th, 2005

Théoden (Lord of the Rings)

Yowza!!!

suitboyskin and I made some real quantum leaps in the past few days in the development of the third draft of Ecology, but tonight a major aesthetic change for one of our major characters was suggested by Suit. While seemingly coming out of left field, it dovetailed nicely with the way that character has been fitting into the new material. The new look of the character was a better fit to how the she had been acting lately than what we had originally developed for her.

It's very strange how in the writing process, the people you create begin to take on their own personalities, and may sometimes change in ways that may surprise the author. But it is also nice when these sorts of changes grow naturally out of both the personality and the story, so that both are consonant with one another.
  • Current Music
    Composed, Orchestrated and Conducted by Howard Shore
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Robin Hood (Adventures of Robin Hood)

You've come to Nottingham once too often...

I'm getting a letter of commendation being sent to my boss for a job I did today. The customer had a Shark, which I know very little about. It is a router on the end of a T-1; I am very knowledgable about T-1s, of course, but the Shark is an item that I have very little experience with. The router split the T-1 into dial tones and data. The dial tones were working, but the data was not. That ruled out any problem with the T-1 itself.

Well, the thing of it is that Verizon puts equipment out into the field before they start training people on them, so even though I had minimal training on the Shark, so did the people at the testing bureaus. What that boiled down to was that when I got the bureau on the phone, I went through three testers and two managers before somebody actually referred me to a different section of the company. Within five minutes of me getting the right guy on the phone, the customer was back up.

The customer's IT guy was impressed not so much by my technical knowledge (I didn't really do anything, the channel had an electronic soft loop on it that was dropped by the tester when he got into the circuit), but by my resolve and knowing exactly who to bitch out to get what I want, which is not an easy thing in this company. Mostly he was impressed by the attitude that I'll be able to fix this as long as can work with somebody who knews what they were doing.

So there.
  • Current Music
    Composed, Orchestrated and Conducted by Howard Shore
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